Terms & Conditions

Last updated: 22 July 2026

These Terms & Conditions ("Terms") govern your use of the ZYRO mobile application, website, Web Admin, Windows desktop application and all related services (collectively, the "Platform"), operated by ZYRO (the "Company", "we", "us"). By downloading, installing or using the Platform, you agree to be bound by these Terms.

1. Eligibility

You must be at least 18 years old to use ZYRO. By using the Platform, you confirm that you are legally competent to enter into a binding contract.

2. Your account

• You register using your mobile number, verified via a one-time password (OTP) via Firebase Authentication.
• You are responsible for keeping your device and OTPs secure.
• You will notify us immediately of any unauthorised use of your account.

3. Nature of ZYRO's role

ZYRO is a technology platform that facilitates transactions between independent shops ("Sellers"), independent delivery partners ("Partners") and end customers ("Customers"). ZYRO is not the seller of the goods listed, nor the employer of the delivery partners. Product quality, packaging, MRP and expiry are the sole responsibility of the Seller.

4. Orders & pricing

• Prices displayed on the Platform are set by Sellers and are inclusive of applicable GST unless otherwise noted.
• Delivery charges are shown before you confirm your order.
• Once an order is placed and accepted by the Seller, cancellation is subject to our Refund & Cancellation Policy.

5. Payments

Payments are processed via Razorpay Software Private Limited. Accepted methods include UPI, credit & debit cards, netbanking and cash-on-delivery (where available). Failed online payments are auto-reversed by Razorpay within 5-7 working days.

6. Prohibited use

You agree not to use the Platform to:

• Post false, defamatory or unlawful content.
• Impersonate any person or misuse another user's account.
• Attempt to reverse-engineer, decompile, or exploit the Platform.
• Place fraudulent, wasteful or repeat cancellation orders.

Violations may result in account suspension without notice.

7. Intellectual property

The ZYRO name, logo, branding, source code, UI/UX and all related materials are the exclusive property of ZYRO. Nothing on the Platform grants you a licence to use them without prior written consent.

8. Limitation of liability

To the maximum extent permitted by Indian law, ZYRO's total liability arising out of or in connection with your use of the Platform shall not exceed the value of the specific order in dispute. ZYRO is not liable for indirect, incidental or consequential damages.

9. Termination

We may suspend or terminate your account for violation of these Terms, fraud, or as required by law. You may close your account at any time by emailing supportzyro.in@gmail.com.

10. Governing law

These Terms are governed by the laws of the Republic of India. Any dispute shall be subject to the exclusive jurisdiction of the courts at Indore, Madhya Pradesh.

11. Changes

We may amend these Terms from time to time. Material changes will be notified through the app. Continued use of the Platform after such changes constitutes your acceptance of the updated Terms.

12. Contact

Questions about these Terms? Write to supportzyro.in@gmail.com.