Shipping & Delivery Policy

Last updated: 22 July 2026

ZYRO is a hyperlocal delivery platform. This policy explains how delivery works.

1. Coverage

ZYRO currently serves multiple cities across India. Availability at your address depends on your PIN code and the operating radius of the shop you order from. If a shop is out of range, it will not appear in your app.

2. Delivery time

• Most orders are delivered within 30–60 minutes of the Seller accepting the order.
• Actual time depends on distance, order type (e.g. cooked food), traffic, weather and Seller preparation time.
• You can view an estimated delivery time before placing your order and track live status once placed.

3. Delivery charges

• Delivery charges are calculated based on distance from the Seller to your delivery address.
• The exact delivery fee is shown at checkout before you confirm.
• Some Sellers may offer free delivery above a minimum order value.

4. Delivery process

• Once you place your order, the Seller confirms it and starts preparation.
• A ZYRO delivery partner is assigned automatically based on proximity.
• You will receive real-time updates in the app and via SMS.
• On arrival, the delivery partner will hand over the order at your specified address.
• For Cash-on-Delivery orders, please have exact change ready.

5. Delivery attempts & unreachable customers

If our delivery partner is unable to reach you (unanswered calls, gated community without entry, incorrect address), we will attempt to contact you for up to 15 minutes. If you remain unreachable, the order may be marked as undelivered and a re-delivery fee may apply on the next attempt. Cash-on-Delivery orders that fail to deliver in this manner will result in an account warning.

6. Age-restricted items

For orders that include age-restricted or regulated items, the recipient must present a valid government-issued ID matching the account holder's name. The delivery partner is authorised to refuse handover if verification fails, and the order will be treated as returned to the Seller.

7. Delayed or missed deliveries

If your order is delayed beyond 30 minutes past the promised delivery time, please contact supportzyro.in@gmail.com. You are eligible for a refund or compensation as per our Refund Policy depending on the cause.

8. Interstate / international shipping

ZYRO is a hyperlocal service. We do not ship interstate or internationally. All orders are delivered from a local shop to a local delivery address within the same city.

9. Contact

Delivery-related queries: supportzyro.in@gmail.com · +91 82908 75176.