Refund & Cancellation Policy

Last updated: 22 July 2026

We want every ZYRO order to be a happy experience. This policy explains how cancellations and refunds work.

1. Cancellation by you

• Before the Seller accepts — free cancellation, full refund initiated instantly.
• After the Seller starts preparing — you may not be able to cancel. If cancellation is granted at ZYRO's discretion, applicable preparation charges may be deducted.
• After the order is out for delivery — cancellation is generally not possible. Reach out to supportzyro.in@gmail.com for exceptional cases.

2. Cancellation by ZYRO / Seller

An order may be cancelled by the Seller or by ZYRO in exceptional circumstances such as items out of stock, incorrect address, or a Seller becoming temporarily unavailable. In such cases, a full refund is initiated automatically.

3. Refund processing time

• Original payment method (UPI, cards, netbanking): Initiated by ZYRO immediately upon eligibility; credited by your bank within 5-7 business days per Razorpay's standard settlement cycle.
• Cash-on-Delivery orders: Refund is processed via bank transfer to the account details provided during the refund request, typically within 5-7 business days.

4. Returns & damaged items

• Report any damage, missing items or quality issues via the app within 24 hours of delivery, with a photo of the concerned item.
• ZYRO will review the complaint and, where applicable, issue a full or partial refund to your original payment source (or by bank transfer for COD orders).
• Perishable and sealed goods (food, fresh produce, sealed personal-care items) are non-returnable once the seal is broken, but eligible for refund in case of quality issues reported within 24 hours.

5. Non-refundable scenarios

• Cancellations attempted after the order has been delivered and marked as such.
• Complaints raised more than 24 hours after delivery.
• Change-of-mind after the Seller has begun preparation.

6. How to request a refund

Refunds are initiated automatically for cancellations you make in-app. For complaints, tap Orders → Report an issue or email supportzyro.in@gmail.com with your order ID and a photo. Every refund is audit-logged with actor, timestamp and reason.

7. Contact

For refund enquiries, contact supportzyro.in@gmail.com or call +91 82908 75176 (Mon–Sun, 9 AM – 9 PM IST).